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The market-leading claims service since 2013
AirHelp is the largest flight compensation service in the world, with over 16 million customers across 30+ countries. SkyDelay is a leaner European specialist focused on no-frills, lower-fee claim handling. We have used both services to settle test claims and reviewed their published fee tables to build this comparison.
Europe's Flight Compensation Experts
The market-leading claims service since 2013
35% + 15% legal fee
Compiled from publicly available information and the providers' own websites. Reviewed June 2026.
| Feature | SkyDelay | AirHelp |
|---|---|---|
| Commission on successful claims | 25% | 35% + 15% with surcharge |
| VAT on commission | None | Yes (varies by country) |
| Net payout on €600 claim | €450 | €390 / €330 |
| Upfront fees | ||
| No-win-no-fee | ||
| Court action included | With surcharge | |
| Languages supported | 22 | 16 |
| Trustpilot rating | 4.9 / 5 | 4.5 / 5 |
| Native mobile app | PWA | iOS + Android |
| Free flight tracker | ||
| Subscription / lounge access | AirHelp+ | |
| Founded | 2020 | 2013 |
| Coverage | EU + UK + Switzerland + Turkey | Global |
| Baggage / Montreal Convention claims | Roadmap | Limited |
| Average turnaround | 8 – 12 | 8 – 16 |
SkyDelay charges a flat 25% commission with no legal fee surcharge. AirHelp charges 35% plus a 15% legal fee when court action is required. On a €600 claim, SkyDelay pays out €450 versus €330 with AirHelp after court fees.
Both providers settle most claims in 8–12 weeks. AirHelp processes a larger volume but the actual time depends on the airline, not the claim service.
AirHelp+ is a paid subscription (€24.99–€49.99/year) bundling lounge access and disruption insurance. SkyDelay does not require a subscription; you only pay if we win. If you fly more than 6 times a year and use lounges, AirHelp+ may add value. If you only file occasional claims, SkyDelay is materially cheaper.
AirHelp has a native iOS/Android app with flight tracking. SkyDelay's claim portal is mobile-web optimised and you can install it on your home screen. For active flight tracking, AirHelp's app is more developed.
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